‘at Home’ Platform FAQ’s

How do I subscribe to the ‘at Home’ platform?

• To subscribe you need to purchase one of our ‘at Home’ subscriptions – Subscription Options.
• NOTE: If you are an existing Monthly Pay Member at one of our studios, you can access the ‘at Home’ platform for FREE using the email address registered on your Chilli Pilates account – Login.

How do I login the ‘at Home’ platform?

• NEW SUBSCRIBERS: Once you have purchased your ‘at Home’ subscription you will receive an email within 15mins confirming your subscription. This email will contain a link for you to login to the ‘at Home’ platform.
• RETURNING SUBSCRIBERS: The ‘at Home’ platform will remember your login details when you return to the platform. However, if you are logging in on a different device or using a ‘private browsing’ setting on your device it will ask you to reverify your login details.
• STUDIO MEMBERS: If you are an existing Monthly Pay Member at one of our studios, you can login using the email address registered on your Chilli Pilates account.

How do I cancel my ‘at Home’ subscription?

• You can cancel your ‘at Home’ subscription at any time via your Chilli Pilates account. There is no notice required to cancel you subscription.
• Please follow these instructions on ‘How to cancel your subscriptions‘.

Online Classes FAQ’s

How can I pay for online classes?

• Option 1. Start an ‘Unlimited Online Classes’ monthly subscription, this will allow you to attend as many online classes as you like, every month. View all our Online Class Subscription options.
• Option 2. You can pay as you go by purchasing individual classes or an Online Class Pack. View all our Online Class Pack options.
• Option 3. You can use your studio credits to attend online classes (see below).

Can I use my studio ‘Class Pack’ & ‘Membership’ credits to attend online classes?

• Yes, all studio class credits can be used to attend online classes.
• You do not need to be an ‘at Home’ subscriber to use studio class credits to attend online classes.

How do I book a online class?

• You can view the timetable and book online classes via the website – Online Class Timetable.
• Or you can view the timetable and book online classes via your Chilli Pilates app.

After booking how do I join the online class?

• All of our online classes are streamed using ZOOM.
• You will receive a ZOOM link to join your online class via email 1 hour prior to the class start time.
• How to use ZOOM: To ensure the most optimal online class experience, please download ZOOM onto your viewing device before the class – Download ZOOM.

How to prepare for your online class experience?